Legal
Privacy Policy
Effective date: July 6, 2026
GreenWay Trenchless ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at greenwaytrenchless.com or contact us to request services.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
1. Information We Collect
We may collect the following types of information:
- Personal identifiers: name, phone number, email address, and service address when you submit a quote request or contact form.
- Communications: messages, descriptions of your plumbing or septic issue, and preferred contact method.
- Usage data: browser type, IP address, pages visited, and time spent on our site (collected automatically via standard web server logs).
2. How We Use Your Information
We use the information we collect to:
- Respond to your quote requests and service inquiries
- Schedule and coordinate service appointments
- Send you updates about your job or estimate
- Send SMS text messages if you have opted in (see Section 4)
- Improve our website and customer experience
- Comply with applicable laws and regulations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our business (e.g., scheduling software, email providers), provided they agree to keep your information confidential. We may also disclose information when required by law.
4. SMS Text Message Communications
By providing your phone number and checking the SMS consent box on our quote request form, you expressly consent to receive text messages from GreenWay Trenchless at the number provided. These messages may include:
- Appointment confirmations and reminders
- Estimate follow-ups and job status updates
- Responses to your service inquiries
Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP to any text message. For help, reply HELP or contact us at [email protected].
We will never share your phone number with third parties for their own marketing purposes. Consent to receive SMS messages is not a condition of purchasing any service.
5. Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at [email protected] or by calling (509) 216-3908.
8. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the effective date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us: